MyHealthHub
A digital solution for people with multiple chronic illnesses to take control of their health.
Role
UX Researcher
UX/UI Designer
Project Type
Academic Research
Timeline
3 weeks
Tools/Platform
Figma
iOS
The Problem
During my time at BrainStation, I was tasked to identify a key problem patients are having with the current healthcare system and designing a digital solution for it.
MyHealthHub is a government-led initiative focused on improving patients experience with the health care system.
Secondary Research
My research started by gaining an understanding of the current challenges patients face while managing their health through existing healthcare services and sources of information. I discovered that people with multiple chronic illnesses struggle to manage their care due to miscommunication and poor coordination among the different health professionals involved in their treatment.
72% of [Americans] believe it is difficult for people living with chronic conditions to obtain the necessary care from their health care providers”
'The absence of systems, or poorly designed systems, and the resulting lack of integration are apparent across sectors, as well as within individual health care organizations. Such systems can harm patients or fail to deliver what patients need."
Institute of Medicine (US) Committee on the Health Professions Education Summit; Greiner AC, Knebel E, editors. Health Professions Education: A Bridge to Quality. Washington (DC): National Academies Press (US); 2003. Chapter 2, Challenges Facing the Health System and Implications for Educational Reform. Available from: https://www.ncbi.nlm.nih.gov/books/NBK221522/
User Interviews
I interviewed 4 people who were managing two or more chronic conditions, either on their own or with support from a caregiver. Participants described gaps in communication between providers, limited access to their medical information and administrative hurdles. The theme I focused on:
Challenges w/ Coordinating Care
How might we create a more seamless experience for patients managing multiple providers, so that they experience less physical and mental distress?
Persona
Jade
The Advocate
34
Paralegal
Toronto, ON
Bio
After her last visit to the hospital, Jade realizes that she needs to have more control of her health care. She meticulously tracks her medical records because she’s frustrated by the lack of coordination between her healthcare providers. She wants a convenient and accessible way to manage her health.
Behaviors
Keeps track of medical history, prepares appointment questions, and researches medical information
Uses social media for leisure and to learn from others’ health experiences
Strongly believes in self-advocacy within healthcare
Pain Points
Fragmented healthcare system creates challenges to care
Often feels her input is disregarded, resulting in uninformed provider decisions
Wants digital health management solution but is concerned about data security and breaches
Goals
To feel in control of her health
Wants full access to all of her medical records
Wants tools and resources that support overall well-being and accommodate her needs
Design
I started the design process by creating a task flow for users to create a profile with their medical information. Users will only need to share these details in the profile set up so they can navigate the app without having to repeat information.
Testing + Improvements
I conducted a usability test with 3 participants and received valued insight on improvements to the overall experience of the app. Here are the changes I made based on their feedback:
The final product
Click to try the prototype
